Transportation manager
Join logistic company as a Customer Service Representative and become a crucial part of our team, dedicated to providing exceptional service to our clients. Your role will involve handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Key responsibilities
Customer support
Respond to customer inquiries via phone, email, and professionally. address customer complaints and resolve issues efficiently.
Order management
Process orders and manage returns and exchanges. Ensure accurate and timely order fulfillment.
Product knowledge
- Develop a deep understanding of our products and services.
- Provide accurate information and guidance to customers.
Feedback collection
- Gather customer feedback and provide insights to improve our services.
- Participate in continuous improvement initiatives.
Requirements
Education
High school diploma or equivalent; Bachelor's degree preferred.
Experience
Previous experience in customer service or a related field.
Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and CRM systems.
- Empathy and patience in dealing with customers.
Benefits
- Health Benefits: Comprehensive medical, dental, and vision insurance.
- Paid Time Off: Generous vacation, sick leave, and holidays.
- Retirement Plan: 401(k) plan with company match.
- Professional Development: Opportunities for training & career advancement.
